Technological Advancement and the Changing Role of CIOs

By Rajiv Sharaf, SVP CIO, Reliance Infrastructure Limited

Technology is transform­ing and rapidly giving a new dimension to the existing business models. The role of the CIOs is ever advancing rapidly with integration at the center of its mission. Progressively CIOs need to explore emerging digital dis­ruptive technologies for the business while resolving the future needs of the organization with today’s operational realities and act as a vital link between business and the IT initiatives, while shaping up the business roadmap.

As a rule, building these abilities won't be simple. The exercise will probably require rolling out major improvements to current business unit structures, points of view, and skill-sets. The accompanying methodologies may help CIOs beat internal resistance and organizational high-handedness en route:

IT to Enhance Enterprise Productivity and Efficiency (Social Networking / Unified Communication)

The maximum capacity of web-based social networking is yet to be tapped. Execution of web-based social networking apparatuses and procedures inside the organization can assist in enhanced collaboration and coordination in effort to accomplish shared business objectives. Unified communication can help you remain connected to your clients and get consistent input to enhance business processes and operations. More than a decision, it is currently a basic business necessity for integrating social media and unified communication tool in all business products and strategies.

Streamline business processes (Automation of Processes)

The need to improve employee efficiency is a reality no business can disregard. We need to look at the significance of streamlining business processes that impact the key stakeholders. The key strides are in guaranteeing that all client interfacing business processes are tending to the requirements and concerns of clients. Concentrate on client-impacting processes by identifying the end-client and streamline the processes as per end-client’s point-of-view.

Enable Cost Savings (New Digital Technology Implementation)

Keeping pace with today's unpredictable and strongly aggressive business condition requests an IT capacity that drives speed and readiness.

Regardless of whether overseeing fragile economic conditions or taking care of the unverifiable way of worldwide development, CIO pioneers need to address both cost and its unique situation, delivering the new IT-Technologies to increase organizations value.

Reduction of cost frequently starts with IT as it is frequently seen as a cost-center, yet in the meantime anticipated to deliver innovation that can change how a business works. IT cost-reduction process is turning out to be more testing than any other time in recent decade.

By exploiting new advancements, CIOs are better placed to control cost of business-operations and be more agile by deploying new technologies of cloud, social analytics and developing internal skill-sets which will help in increasing efficiencies.

Make the Best Use of Available Resources (Training of resources & Decision to move on Cloud)

Speaking about the resource management, the existing resources should be re-aligned and trained for newer technologies which will help in reducing the development cost and time to the market and also help in retaining the talent pool. The existing infrastructure should be analyzed and decisions should be taken for putting hybrid cloud or complete cloud solutions. All these will help the current CIOs to address the needs of rationale procurement in the time of frugal budgets given by the business to deliver cutting edge technologies.

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